Different customer requirements regarding process and quality management standards, legal norms or own requirements are often considered separately from each other despite potential synergy effects. At the same time, there is a lack of quality awareness among employees.

Integrated management systems create efficient process improvements and, in addition to increased quality awareness, also strengthen the customer focus of the entire organisation. By combining different management systems, you utilise the synergies of quality and process standards as well as other norms to ensure the implementation of your corporate strategy sustainably and effectively.

Our performance promise

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With our LEITWERK approach, we are introducing an integrated management system that suits our customers.
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Systematically aligning processes with customer benefits is also essential in order to avoid frictional losses and unnecessary expenditure.
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An efficient organisation based on a coherent and integrated management system creates the necessary transparency, increases employee satisfaction and reduces costs.

Our approach
In 3 steps to an integrated management system

1. Phase 03

Definition of the target image

Definition of the target image
Based on the corporate strategy and taking into account the existing processes, we define the target image with the necessary and customised standards for the organisation of our customers.
Identification of the need for action
By assigning the relevant requirements (e.g. ISO standards) and comparing them in parallel with the current process standards, the current degree of fulfilment of the requirements in our customers' companies can be determined. This can be used to identify the need for action in order to close any gaps that are discovered.
Transformation to the new management system
We derive specific measures based on the identified needs for action and deficits. To this end, we adapt the company-wide process model as required and support the transformation of existing processes into the new management system.

Why wait so long - when it can be done quickly and correctly?

Project examples

ISO transition and further development of a process model

Scope of commission

The assignment includes the development of a new process model following an extensive reorganisation. The aim was to ensure compliance with ISO 9001 (quality management) and 14001 (environmental management) with regard to the company's processes. The client team of a leading manufacturer of household appliances was supported by six experienced LEITWERK consultants.

Initial situation

Based on the corporate strategy, a process map was initially defined, which still had process gaps in some areas. A process orientated approach was chosen for the definition and control of future processes with the aim of mapping all operational activities in processes. The requirements from the two ISO standards also had to be applied to the process model

Solution approach

LEITWERK proposed an integrated management system based on a comprehensive analysis of the processes. Quality and environmental monitoring were thus bundled into a comprehensive system. Missing processes were identified and the process owners were supported in describing the processes. The requirements of ISO 9001 and 14001 were assigned to the processes throughout the company, integrated into the process descriptions and approved as an overall system.

Results

The result was complete documentation of all company processes down to process step level (level 3). The closer link between quality requirements and process management resulted in a stronger process orientation among process owners and employees. The introduction of the integrated management system led to greater efficiency with a view to ISO certification and to additional synergy effects.

Your advantages
...if you decide in favour of an integrated management system

Competitiveness
Control through an integrated management system strengthens your competitiveness.
Transparency
Transparent and consistent guidelines make your employees' day-to-day work easier.
Structure
Clear and improved communication channels through clear responsibilities and processes.
Progress
Continuous improvements are enabled and anchored.
Customer satisfaction
Utilised synergy effects save time and costs and fulfil customer requirements.
Adaptability
A stronger focus on risk and target groups enables a rapid response to new requirements.