Video-supported process documentation

In addition to the realisable cost savings, professional, video-supported process documentation also has an impact on the ease of use by users and thus on the acceptance of the process-guiding support. By dispensing with spoken and written language, the precisely presented content can be understood clearly and without interpretation, regardless of the user's language skills, qualifications and experience. With the integration of technical information (sketches or numerical guide values), hazard or safety instructions, comprehensive documentation is available that provides all relevant information without ‘jumping’ to different sources and systems. The playback can be repeated as often as required and interrupted at key points during execution. This means that what has been learnt can be applied directly at the workplace, the learning effect and therefore the success are immediate and visible to the employees.

If users can follow the documented specifications, continuous process improvement is optimised. In the video documentation creation process, intensive preparation and planning of the ‘script’ reduces lengthy coordination loops and thus the effort involved in post-processing. Potential for optimisation in the process becomes apparent during coordination and can be adjusted accordingly, and the documentation is available to users in the desired quality after a short processing period.

For use in the context of high-precision work, an interpretation-free visualisation can become a key success factor in quality assurance and warranty. The motivating, easy-to-consume and comprehensible presentation increases user acceptance and optimisation goals are achieved.