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LEITWERK Consulting: IT- rollout management

IT- rollout management

The business world has undergone significant changes in recent years and decades as a result of digitalisation. New processes, technology changes, altered work requirements and ever shorter implementation times require customised rollout management in order to minimise implementation risks.

The rollout of IT products is a complex and multi-layered project. With our expertise, internationally proven rollout managers and practical experience from a wide range of rollout projects, we will lead your rollout to sustainable success!

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Our performance promise in the area of (IT) rollout management

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    Holistic approach & comprehensive support

    Thanks to our holistic rollout approach, you can concentrate on the technical content while we take care of the challenges of the rollout. We provide you with expertise, tools, rollout management and the necessary resources.

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    Partnership-based support for sustainable project success

    From planning to operational management and implementation of the rollout, we always maintain an overview of the entire rollout project and ensure the efficient and sustainable success of your project.

Our success factors for effective (IT) rollout management

  • Icon Participation - rollout management

    Participation

    By involving the employees concerned, we create tangible benefits and anchor the implemented products and solutions in the long term.

  • Icon: Organisation - rollout management

    Organisation

    We coordinate the procedure with all relevant stakeholders and define responsibilities within the organisation so that everyone involved is aware of their role.

  • Icon: Transparency - IT- rollout management

    Transparency

    With the help of supportive communication tools and the corresponding measurability, we create a transparent procedure in line with requirements so that the necessary information is available at all times.

  • Icon: Quality - IT-rollout management

    Quality

    We ensure that the quality of the hardware and software to be implemented meets the requirements of the users and the processes and that the rollout can be carried out smoothly.

  • Icon: Qualification IT-rollout management

    Qualification

    By using individualised training concepts and documentation, we not only achieve technical implementation, but also a significant increase in usage.

  • Icon Support - rollout management

    Support

    Our customised approach and our support during implementation and migration significantly reduce tickets for user problems.

Our approach
How we support you in (IT) rollout management

LEITWERK Consulting works with you to develop a rollout concept. The approach consists of four modules, which are highlighted below. We support your project across the board with our extensive expertise in classic, agile and hybrid project management, project controlling, risk management and change management.

1. Phase 04

Conception

  • Conception

    • Stakeholder analysis to identify and involve all relevant parties
    • Analysis of dependencies in the project environment
    • Definition of existing and required processes and optimisation potential
    • Development of a training and communication concept
    • Development of a piloting and rollout procedure

  • Pilot testing

    • Definition and development of the required modules
    • Planning and implementation of the pilot phase
    • Utilisation of the pilot phase to identify and prevent errors
    • Development of lessons learnt for use in further implementation

  • Rollout

    • Comprehensive implementation and realisation of the planned modules
    • Training and coaching of employees
    • Realisation of change management measures
    • Supervision and monitoring of deadlines and services
    • Managing the providers and service providers involved

  • Sustainable anchoring

    • Ensuring the effectiveness of the processes/systems introduced
    • Further development of education, training, user support and systems
    • Decommissioning the legacy systems
    • Preparation for handover to regular operations

Project examples

I. Rollout management for a web application

Scope of commission

As part of the assignment, LEITWERK Consulting was commissioned with the rollout management of new features of a further developed OEM aftersales platform in existing markets. At the same time, our experts were tasked with driving and monitoring the connection to new markets.

Initial situation

The platform serves as a central information and sales platform for the wheel and tyre business. In order to assert itself on the market against other providers, the platform must be further developed and improved with regard to dealer requirements. The country-specific conditions had to be taken into account. New markets also needed to be connected to the web application.

Solution approach

With structured requirements management and the resulting IT assignments, a clear roadmap for the future was developed to ensure the platform's competitiveness.

Results

The necessary processes were set up more efficiently and clearly defined. As a result, the requirements could be implemented more quickly and reliably. Retailers were able to benefit from the numerous features that were rolled out and the utilisation rate was increased. This prevented them from leaving for the competition. A clear connection process also ensures that additional stores can be connected to the system quickly.

II Rollout of a digital service platform

Scope of commission

As part of the assignment, our team of four experienced LEITWERK consultants supported our client's team from the automotive industry. The team was made up of more than 50 participants and was tasked with implementing the digitalisation strategy.

Initial situation

Our client commissioned us to implement the project ‘Digitalisation of service consulting & online appointment scheduling’ as a follow-up project to a previously successfully implemented project. The project makes a significant contribution to the implementation of the aftersales strategy.

Solution approach

Our consultants set up a comprehensive rollout process with the aim of replacing all legacy systems and also introducing a scheduling system. Thorough preparation of the market launch, the introduction of agile methods and continuous success and implementation reporting were the key to success.

Results

In coordination with the central stakeholders, the systems were implemented on time in 32 markets. Furthermore, an increase in utilisation of the systems was achieved. Our extensive experience in (agile) project management combined with in-depth market knowledge contributed to the success of the project.

III Rollout and migration of virtual desktops to a new operating system

Scope of commission

As part of the assignment, our team of two experienced LEITWERK consultants supported our client's team from the financial sector and with more than 50 participants in the changeover to a new operating system.

Initial situation

Our customer was faced with the challenge of updating its operating system and all Office products on all virtual desktops. In order to ensure continued support and security updates, the operating system was to be switched to Windows 10 and Office 2016 throughout the company.

Solution approach

Our consultants worked closely with the client to define holistic processes that ranged from initial contact with organisational units and various quality gates to ensure technical requirements through to post-migration support and incident handling.

Results

LEITWERK Consulting was responsible for the entire process across five organisational units and converted all systems to ensure complete customer satisfaction.

Your advantages
Why LEITWERK Consulting is the right choice for your rollout?

  • Icon: Consultant Excellence

    Consultant Excellence

    More than 50% of our employees have experience in rollout management. In addition, almost 100% of our employees are certified in project management (IPMA).

  • Icon LWC-Expertise

    Expertise

    We have already successfully implemented a wide range of rollout projects in 56 countries for companies of different sizes and complexity.

  • Icon Community

    Community

    We see rollout as a market enabler and act as a gatekeeper to ensure a smooth introduction in line with all stakeholder expectations.

  • Icon: Sustainable support

    Sustainable support

    We not only establish the right rollout procedure in your company, but also use suitable methods to ensure that it can be used sustainably.

Interested? We would be happy to send you detailed information about our solution.
Kontaktieren Sie uns!
Sebastian Karl - your contact person for IT-rollout management
Your contact person
Sebastian Karl
+49 89 189 235 96
sebastian.karl@leitwerk-consulting.com
... or write to us via our contact form
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